刷新时间:03-26
客服专员 5-8K 参考工资
山东省烟台市开发区  |  3-5年 |  本科  |  30岁-40岁  |  招1人  |  全职
五险一金全勤奖节日福利带薪年假提供住宿餐补/工作餐住房补贴班车接送
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专业要求
不限
岗位职责
含销售性质售后客服售前客服危机客诉处理经验

1.Success will be achieved through the proactively interfacing with customers and the factory to ensure that customer requirements are met with respect to delivery, door-to-door cycle time, order status updates, and documentation (P.O, shipment instruction, turn time, billing instruction), key duties include. 主动进行客户和工厂之间的沟通以保证满足与交货日期,生产周期,定单状态更新和文件(PO,付运指引,turn time,帐单指引)有关的客户要求n2. Build up a good working relationship with customers 跟客户建立良好的工作关系n3. Clearly understand customer’s requirements and work with factory to deliver consistently excellent performance 明确客户的需求,并且与工厂合作提供完善的服务给客户n4. Close the gap between the customer’s requirements and factory performance in order to achieve total customer satisfaction 缩小客户需求与工厂执行的结果之间的距离,以达到全面的客户满意度n5. Take good care of customers during visits, including coordination of scheduled visits, facilitating arrangement of accommodations, airport pick up, making dining recommendations, etc. 负责客户来访,包括来访行程安排,食宿,机场 接送的安排等n6. Coordinate with customers to obtain their demand forecasts and ensure their timely support of the factory with die, other raw materials, and documentation. 与客户紧密联系,以得到销售预测,并确保客户的DIE 能及时提供;同时确保工厂原材料与文件的准备充分n7. Work with customers to achieve high levels of accuracy on die receipts vs. forecast and linearity to maximize production efficiency. 紧密联系客户,确保收到的DIE的数量与客户销售预测达到高水平的准确性,保证线性的生产,最大化生产效率n8. Attend meetings with customers and conduct business in a professional, efficient, and ethical manner 参加客户会议,以专业,有效的方式进行商业谈判n9. Work with cross functional departments in order to respond efficiently to customer needs /requests in a timely manner. 在各部门配合下,及时有效地回复客户的要求n10. Drive for continuous improvement throughout the process and the organization. 推动制程与机构的持续完善n11. Other tentative jobs assigned by Dept. 领导交待的其他工作。

岗位要求

1. Bachelor’s degree or college with > 1 years working experience 本科及以上学历,1年以上相关经验n2. Computer literacy to the extent that communications and reports can be developed and utilized 能熟练运用电脑进行沟通与做报告n3. Efficiency with MS Word, Excel, PowerPoint and Windows preferred 熟练运用 word/excel/PowerPoint优先考虑n4. Preferred ability with customer service experience 有客服经验者优先考虑n5. Good written and spoken English and Mandarin 英语和普通话说,写流利n6. Excellent communication skills and ability to work with differing personalities 具有良好的沟通技巧,善于与不同类型的人打交道n7. Good presentation skills 具备良好的演讲技巧n8. Professional in attitude and appearance 专业的工作态度与形象n9. Willingness to take ownership of work performed 对工作热情,有责任心n10. Applying the appropriate sense of urgency when necessary 处理问题时, 紧迫感强n11. Proactive in resolving problems and consistent in following up on open issues 能够积极处理问题,并能负责到底n12. Ability to work under stress to ensure customer and company goals are achieved 能承受一定的工作压力,以达到客户与公司双方的目标

晋升机制
客服专员客服主管客服经理客服总监
工作地址
山东省烟台市开发区·烟台开发区保税区北京中路50号
HR信息
李女士
3日内活跃
与HR聊聊
安全警示
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